Description
Deliver outstanding customer experiences and encourage repeat business with this leading customer service qualification. As customer service is often the key factor influencing the public’s choice of organisation, it is essential that every interaction creates a positive and professional first impression. The Highfield Level 2 Award in Customer Service (RQF), developed in line with Highfield’s own high standards, is ideal for individuals preparing for a customer-facing role or those whose current position involves customer engagement.
This one-day qualification, which can be delivered in as little as six hours, provides learners with the knowledge and understanding required to deliver effective customer service across a range of working environments. Key topics include the principles of good customer service, how customer needs and expectations are formed, effective interpersonal skills, appropriate professional behaviour, and how to respond to problems and complaints confidently and appropriately.
